OVERVIEW
Outlook’s keyword-based search breaks down for legal workflows where context is fragmented across threads, replies, and attachments.
The Outlook plugin shifts from keyword match → intent-based reasoning, allowing lawyers to search across conversations, review emails with full context, and draft responses grounded in prior discussions. With Narratives, it also converts everyday communication into billable records automatically.
PROBLEMS WE SOLVED
ASSISTANT
USER ISSUE
Finding Relevant Emails & Understanding them
CHALLENGES
Outlook search is keyword-based, Legal work is context + intent-based
Users remember: “That indemnity discussion”, not exact subject lines
Understanding long and fragmented Email Threads. Context is split across: Replies, Attachments & Different timelines. User: “Even if I find the thread… I still need to understand it.”
SOLUTION
Context Selection
Why it matters : Improves accuracy, Reduces hallucinations, Speeds up responses
Users can control what Lucio reads :
Current Email → quick actions
Thread → ongoing conversations
All Mails → research
Custom Selection → deep analysis
Query Search
We shifted from : Keyword match →
To : Intent-based retrieval, Cross-email reasoning, Attachment-aware search
Users can now: “Find all emails about indemnity”, “Compare X and Y threads”
Works across -
Emails
Threads
Attachments
Thread Understanding
Context-aware responses, AI understands :
Who said what
What changed
What needs action
AI Drafting (Context First)
Lucio automatically -
Summarizes conversations
Identifies key decisions
Highlights action items
Using the same context -
Drafts replies grounded in the thread
Maintains tone and continuity
References prior discussions
NARRATIVES
USER ISSUE
Filling timesheets from memory
OVERVIEW
Every lawyer owes their firm a weekly timesheet — hours logged against tasks, submitted by a hard deadline, so partners can bill clients based on seniority and time spent. Miss it, and the penalty comes straight out of your own salary. Narratives reads a lawyer's sent emails and turns them into ready-to-paste, timesheet-ready summaries directly inside Outlook
CHALLENGES
Work isn't recorded as it happens : It has to be reconstructed afterward
Nothing captures billable narrative in the moment. The only trace of a lawyer's week lives scattered across dozens of unstructured sent emails.
SOLUTION
Narratives reads every email a lawyer sends as what it actually is — a record of billable work — and turns it into a ready-to-paste, 2–3 line summary written in timesheet language, generated automatically inside Outlook. No separate tool, no re-reading a week of Sent Mail from memory
